Return & Refund Policy
At Fragrance Point, we take immense pride in the quality and craftsmanship of our fine fragrances. Each bottle is carefully inspected before shipment to ensure it meets our high standards of quality. However, if you encounter an issue with your order, we are here to assist you.
Return & Exchange Eligibility
Due to the personal and hygienic nature of fragrance products, we can only accept returns or offer exchanges under the following conditions:
* Damaged or Leaking Items: The item arrived broken, severely leaking, or damaged during transit.
* Incorrect Product: You received a product or concentration different from what you ordered.
Note: We cannot offer returns or refunds based on personal scent preferences once a bottle has been opened or sprayed.
Reporting an Issue
If your order arrives damaged or incorrect, please notify us within 48 hours of receiving your package:
* Contact our customer support team with your Order Number.
* Provide clear photographs or a short video showing the damaged packaging, bottle, or incorrect product.
* Once verified, our team will process a replacement or store credit.
Refund Process
* Approved Refunds: If a replacement is unavailable for a damaged or defective item, a full refund will be issued to your original payment method.
* Processing Time: Approved refunds are typically processed within 5–7 business days, depending on your financial institution.
Shipping Costs for Returns
* If the return or exchange is due to a damage, defect, or fulfillment error on our part, Fragrance Point will cover the return shipping costs.
* For standard exchanges (unopened items), the customer is responsible for the return shipping fees.